Frequently Asked Questions
Clear answers to your most common queries about our ISO Certification, Training, and Auditing services.
Frequently Asked Questions
Clear answers to your most common queries about our ISO Certification, Training, and Auditing services.
Frequently Asked Questions
Clear answers to your most common queries about our ISO Certification, Training, and Auditing services.
What is Credenza Certs?
Credenza Certs is a global provider of ISO Certification, Auditing, and Training services, committed to operational excellence and regulatory compliance.
Where is Credenza Certs based?
We operate globally, with services accessible online and representatives available in various regions.
What types of clients do you work with?
We serve organizations of all sizes across industries such as manufacturing, healthcare, education, IT, logistics, and food processing.
Which ISO certifications do you offer?
We offer a wide range including ISO 9001, 14001, 45001, 27001, 22000, 13485, 50001, and many more.
How long does it take to get ISO certified?
The process can take anywhere from a few weeks to a few months depending on the organization’s readiness and scope.
What is the cost of ISO certification?
Pricing depends on the standard, organization size, and scope. We offer competitive, transparent pricing after assessment.
Is ISO certification mandatory?
No, but it greatly improves credibility, efficiency, and customer confidence.
How often do ISO certificates need renewal?
Typically every 3 years, with annual surveillance audits in between.
Do you provide assistance for certification readiness?
Yes, we help with gap assessments, documentation, and implementation support before certification.
What are third-party audits?
These are independent evaluations of systems and processes to ensure compliance, reduce risks, and improve operations.
Which types of audits do you conduct?
We offer compliance audits, supplier audits, risk assessments, and custom inspection programs.
Are your audits globally recognized?
Yes, we follow internationally accepted audit protocols and issue globally accepted reports.
What kind of training do you offer?
We offer Lead Auditor, Internal Auditor, Awareness, and customized in-house training programs.
Are your training programs certified?
Yes, our trainings are conducted by qualified professionals and include accredited certification.
Can I take the training online?
Yes, we offer both online and offline training options.
Do you help in preparing ISO documentation?
Yes, we provide full support for documentation including manuals, procedures, and records.
Can I get help if I fail an audit?
Absolutely. We assist in identifying non-conformities and guide you through corrective actions.
What happens if I miss a surveillance audit?
It may risk your certification. We help you schedule and manage compliance timelines.
Do you support startups and small businesses?
Yes, we offer affordable packages tailored for startups and SMEs.
Can ISO help my business grow internationally?
Definitely. ISO certification enhances credibility and market acceptance globally.
Is ISO certification applicable to educational institutions?
Yes, standards like ISO 21001 are specifically designed for education sector management.
Is Credenza Certs an accredited body?
We work with accredited bodies and are in process of NABCB accreditation.
Are your processes transparent?
Yes, we follow strict impartiality, objectivity, and confidentiality practices.
Can I verify the authenticity of a certificate issued?
Yes, each certificate can be validated through our secure digital system.
How do I contact your team?
You can reach us via the contact form, email, phone, or WhatsApp on our Contact Page.
Is my data safe with you?
Absolutely. We follow ISO 27001 standards to ensure information security.
Can I track my application status online?
Yes, clients receive regular updates and can request status checks anytime.
Where can I find your privacy policy?
Our privacy policy is available on our website and outlines how we handle data.
Do you offer refunds on services?
Refunds are handled case-by-case based on contractual terms. Please contact our team.
What if I have a complaint or concern?
We value your feedback. Please submit any concerns via our grievance redressal form or email us directly.